The IT Support Handbook - Mike Halsey - Readzis.co.uk eBook
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The IT Support Handbook

A How-To Guide to Providing Effective Help and Support to IT Users

Mike Halsey

  • Apress

  • Publication date : 2019-10-03

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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.

Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.


What You'll Learn
  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote supportfor users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional

Who This Book Is For

IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

About the book
Author
Mike  Halsey
Imprint
Apress
Collection
n.c
Publication date
2019-10-03
Pages
197 pages
Print ISBN
9781484251324
Language
English
Ebook informations
EAN PDF
9781484251331
Price
£49.99
Read more
Copy count 1
Print count 19
File size 7496 Ko
Ce livre est accessible aux handicaps   Informations accessibility
EAN EPUB
9781484251331
Price
£49.99
Read more
Copy count 1
Print count 19
File size 8827 Ko
Ce livre est accessible aux handicaps   Informations accessibility
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About author(s)


Defaut-Illustration Mike Halsey

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