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Automated Agencies

Automated Agencies

The Transformation of Government Guidance

Joshua D. Blank, Leigh Osofsky

Cambridge University Press
Publication date : 2025-04-10

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Automated Agencies is the definitive account of how automation is transforming government explanations of the law to the public. Joshua D. Blank and Leigh Osofsky draw on extensive research regarding the federal government's turn to automated legal guidance through chatbots, virtual assistants, and other online tools. Blank and Osofsky argue that automated tools offer administrative benefits for both the government and the public in terms of efficiency and ease of use, yet these automated tools may also mislead members of the public. Government agencies often exacerbate this problem by making guidance seem more personalized than it is, not recognizing how users may rely on the guidance, and not disclosing that the guidance cannot be relied upon as a legal matter. After analyzing the potential costs and benefits of the use of automated legal guidance by government agencies, Automated Agencies charts a path forward for policymakers by offering detailed policy recommendations.

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About the book

Author

Joshua D. Blank , Leigh Osofsky

Imprint

Cambridge University Press

Collection

n.c

Publication date

2025-04-10

Pages

n.c

Print ISBN

9781009347129

Language

English

Ebook informations

EAN PDF

9781009347112

Price

£32.69

Copy count 0

Print count 0

File size 2826 Ko

Informations accessibility

EAN EPUB

9781009347075

Price

£32.69

Copy count 0

Print count 0

File size 2642 Ko

Informations accessibility

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About author(s)

Joshua D. Blank

Leigh Osofsky

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