Navigating Your Career in ServiceNow: From First Steps to Strategic Growth

Saaniya Chugh is a Senior Technical Consultant, ITSM Strategist, and ServiceNow Subject Matter Expert with over a decade of experience leading enterprise implementations, AI-driven process transformations, and platform governance initiatives. Based in Canada, she has worked across industries helping organizations integrate automation, ITSM best practices, and scalable platform solutions. In addition to her consulting expertise, Saaniya is an active mentor, community leader, and speaker at ServiceNow forums and industry events. Her writing and coaching are grounded in years of hands-on experience mentoring newcomers, conducting career workshops, and responding to the recurring questions from professionals trying to break into the ServiceNow space. She wrote Navigating Your Career in ServiceNow to address the real-world gaps she has observed, where learners often struggle with direction, confidence, and clarity despite the platform's vast potential. 

This book, Navigating Your Career in ServiceNow: From First Steps to Strategic Growth, brings together years of hands-on experience, mentoring, and platform expertise. It is written for aspiring professionals who want to not only enter the ServiceNow ecosystem but thrive in it-whether as administrators, developers, consultants, or architects. Grounded in real stories and practical guidance, it reflects Saaniya’s vision of making ServiceNow careers intentional, inclusive, and future-ready. As she explains, “This isn’t just a guide to landing a ServiceNow job - it’s an invitation to design a career that grows with the platform and the people it serves. Stop waiting for the next opportunity to appear; start creating one iteration, one certification, and one community contribution at a time.”