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Business Process Outsourcing

Business Process Outsourcing

The Competitive Advantage

Rick L. Click, Thomas N. Duening

Wiley
Publication date : 2004-11-11

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Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.

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About the book

Author

Rick L. Click , Thomas N. Duening

Imprint

Wiley

Collection

n.c

Publication date

2004-11-11

Pages

241 pages

Print ISBN

9780471655770

Language

English

Ebook informations

EAN PDF

9780471700975

Price

£73.85

Copy count 0

Print count 241

File size 1516 Ko

Informations accessibility

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About author(s)

Rick L. Click

Thomas N. Duening

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