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Linguistic Ethnography of a Multilingual Call Center

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Linguistic Ethnography of a Multilingual Call Center

London Calling

Johanna Woydack

Palgrave Macmillan
Collection: Communicating in Professions and Organizations
Publication date : 2018-09-24

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This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

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About the book

Author

Johanna Woydack

Imprint

Palgrave Macmillan

Collection

Communicating in Professions and Organizations

Publication date

2018-09-24

Pages

214 pages

Print ISBN

9783319933221

Language

English

Ebook informations

EAN PDF

9783319933238

Price

£69.99

Copy count 2

Print count 21

File size 3553 Ko

Informations accessibility

EAN EPUB

9783319933238

Price

£69.99

Copy count 2

Print count 21

File size 12524 Ko

Informations accessibility

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About author(s)

Johanna Woydack

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