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This book is for anyone with authority, or destined to be involved in a hierarchical or functional authority whose objective is improving how they manage. It will also be of interest to anyone hoping to better understand themselves and blossom professionally as well as...
This book can be considered a study aid for improving service quality within a company. It is aimed at any person or business wishing to attain a higher level of quality when in contact with customers and suppliers.When you work in the hotel industry you are often...
At a time of increasing debate over the advantages of careers in big companies, here is a view from the inside of what takes place at Michelin. This legendary company, renowned throughout the world but still with a strong family grass-roots identity, is a career...
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