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The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company".This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this...
The must-read summary of Fred Crawford and Ryan Matthews' book: "The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything".This complete summary of the ideas from Fred Crawford and Ryan Matthews' book "The Myth of Excellence" shows that many...
The must-read summary of Daniel F. Spulber's book: "The Market Makers: How Leading Companies Create and Win Markets".This complete summary of the ideas from Daniel F. Spulber's book "The Market Makers" highlights an important question: "How do leading companies create...
The must-read summary of Matthew Stewart's book: "The Management Myth: Why the Experts Keep Getting It Wrong".This complete summary of the ideas from Matthew Stewart's book "The Management Myth" shows how many believe that business management is a body of discrete and...
The must-read summary of Jesse Berst's book: "The Magnet Effect: Attracting and Retaining an Internet Audience Today and in the Future".This complete summary of the ideas from Jesse Berst's book "The Magnet Effect" shows that surviving and prospering in today's digital...
The must-read summary of Mark Fisher's book: "The Instant Millionaire: A Millionaire Reveals How to Achieve Spectacular Financial Success".This complete summary of the ideas from Mark Fisher's book "The Instant Millionaire" explains how achieving wealth is actually...
The must-read summary of Brian Becker, Mark Huselid and Dave Ulrich's book: "The HR Scorecard: Linking People, Strategy and Performance".This complete summary of the ideas from Brian Becker, Mark Huselid and Dave Ulrich's book "The HR Scorecard" introduces a measurement...
The must-read summary of Geoffrey Moore, Paul Johnson and Tom Kippola's book: "The Gorilla Game: An Investor's Guide to Picking Winners in High Technology".This complete summary of the ideas from Geoffrey Moore, Paul Johnson and Tom Kippola's book "The Gorilla Game"...
The must-read summary of B. Joseph Pine II and James Gilmore's book: "The Experience Economy: Work is Theatre and Every Business a Stage".This complete summary of B. Joseph Pine II and James Gilmore's book "The Experience Economy" shows that every company is based on...
The must-read summary of Sergio Zyman's book: "The End of Marketing as We Know It".This complete summary of the ideas from Sergio Zyman's book "The End of Marketing as We Know It" reveals the author's central tenet behind his work at Coca Cola: marketing is an act of...
The must-read summary of Richard C. Whiteley's book: "The Customer Driven Company: Moving from Talk to Action".This complete summary of the ideas from Richard C. Whiteley's book "The Customer Driven Company" shows that customer satisfaction is the key to a long-term,...
The must-read summary of Jeff Olson's book: "The Agile Manager's Guide to Getting Organized: How Highly Successful Managers Cut through the Clutter and Get Things Done".This complete summary of the ideas from Jeff Olson's book "The Agile Manager's Guide to Getting...
The must-read summary of Adrian C. Ott's book: "The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy".This complete summary of the ideas from Adrian C. Ott's book "The 24-Hour Economy" shows that "time is money" is an outdated concept....
The must-read summary of Brian Tracy's book: "The 100 Absolutely Unbreakable Laws of Business Success".This complete summary of the ideas from Brian Tracy's book "The 100 Absolutely Unbreakable Laws of Business Success" shows that success, in business or in life, is...
The must-read summary of Harvey Mackay's book "Swim with the Sharks without Being Eaten Alive: Outsell, Outmanage, Outmotivate and Outnegotiate Your Competition'.This complete summary of the ideas from Harvey Mackay's book "Swim with the Sharks Without Being Eaten...
The must-read summary of Michel Robert's book: "Strategy Pure and Simple II: How Winning Companies Dominate Their Competitors".This complete summary of the ideas from Michel Robert's book "Strategy Pure and Simple II" shows that all successful companies share one trait:...
The must-read summary of Robert S. Kaplan and David P. Norton's book: "Strategy Maps: Converting Intangible Assets into Tangible Outcomes".This complete summary of the ideas from Robert S. Kaplan and David P. Norton's book "Strategy Maps" shows that many businesses...
The must-read summary of Brian Dietmeyer and Rob Kaplan's book: "Strategic Negotiation: A Breakthrough 4-Step Process for Effective Business Negotiation".This complete summary of the ideas from Brian Dietmeyer and Rob Kaplan's book "Strategic Negotiation" shows that...
The must-read summary of Mikel Harry and Richard Schroeder's book: "Six Sigma:The Breakthrough Management Strategy Revolutionizing the World's Top Corporations".This complete summary of the ideas from Mikel Harry and Richard Schroeder's book "Six Sigma" presents the...
The must-read summary of Edward de Bono's book: "Six Action Shoes: A Brilliant New Way to Take Control of Any Business or Life Situation".This complete summary of the ideas from Edward de Bono's book "Six Action Shoes" provides the practical and useful "six action...
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