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Quality improvement just got better ... Six Sigma is a corporate quality improvement system that uses sophisticated data collection and statistical analysis to eliminate defects in any process. Aimed at employees- rather than managers-this guide quickly and easily...
Giving compelling answers to interview questions can make the difference between winning a job and unemployment. 'The Pocket Idiot's Guide to Interview Questions and Answers will arm you with answers to the 150 toughest interview questionsw. Whether you read the book...
Whatever you need to know about the world, from Afghanistan to Zimbabwe, have the facts at your fingertips with this complete gazeteer of the globe. Each of the world's 192 nations is surveyed and mapped, including full coverage of the world's newest nations....
Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due...
From online marketing to old-fashioned word-of-mouth, readers will find a comprehensive update on key marketing basics, as well as such topics as: € Guerilla marketing€ Marketing to Boomers and Latinos€ Online marketing€ Targeted-but-affordable direct mail€ Sample...
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great...
The basic motivators will drive people to want to learn more about this topic -- fear, money, and insecurity.-- Consumers fear losing their life savings to LTC costs. Yet, they hesitate to buy insurance with an annual premium of $1,800 without knowing what it covers.--...
So you've got the basics of your personal finances under control (at least -- you've controlled your credit card spending, purchased a house, started saving for retirement) but wait! Now that your kids are growing up and your career is moving along, you're facing a...
Now you don't have to be an MBA or advanced specialist to learn the principles of project management. Alpha Teach Yourself Project Management in 24 Hours gives readers a lesson-by-lesson approach to learning the ins and outs of budgets, team-building and tracking....
You're no idiot, of course. You know that knowledge is power. However, teamwork is the key in today's new corporate economy, and keeping things to yourself won't benefit you or your company. But you don't have to reinvent the wheel! 'The Complete Idiot's Guide to...
You're no idiot, of course. You know that your employees are essential to your company's success. But when it comes to training, motivating, hiring, and firing them, you feel like a few of the many hats you wear don't fit as well as they should. Don't out source your HR...
You're no idiot, of course. You've had the pleasure of staying at a few bed and breakfasts, and you'd love to open a charming inn of your own. But when you think about what it takes to get a business up and running, you want to hang the Do Not Disturb sighn.This is your...
You're no idiot, of course. Money's always on your mind; if you're not working to make more, you're wondering where it all went. Will you have to give up movies and CDs to get your bank account to grow? Play it smart and you can have it all! Whether you're saving for...
The Complete Idiot's Guide to Team-Building shows first-time managers and employees how to work together as a smooth, well-oiled machine.The book shows how to: -- Avoid and manage conflict. Inspire creativity. -- Coax employees to help team members who aren't...
The Complete Idiot's Guide to Leadership, Second Edition, is for novices in the areas of leadership, business management, and working with people. Beginners can learn practical ways to apply leadership techniques in their daily work life. Topics covered in the book...
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