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Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer...
THE “TWENTY-SOMETHING” YEARS of emerging adulthood are increasingly recognized as a distinctive but puzzling era in the human life span. In this tenth anniversary revised edition of her 2001 classic, Sharon Daloz Parks, a pioneering voice in young adult development...
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does...
The "Best Relationship Book of 2008" is now in paperback Drs. Charles and Elizabeth Schmitz's award-winning book reveals how to sustain a long-term loving marriage. In addition to exploring the seven key ingredients that define a successful marriage—togetherness,...
Facebook, Twitter, Google...today's tech-savvy students are always plugged in. However, all too often their teachers and administrators aren't experienced in the use of these familiar digital tools. If schools are to prepare students for the future, administrators and...
The acclaimed approach to helping children with autism, profiled in the award-winning documentary Autism:The Musical This groundbreaking book outlines seven integrated keys for educators and parents to make meaningful connections with children on the autism spectrum....
A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to...
A robust, authentic model for creating and clearly articulating a personal leadership philosophy Based on leadership expert Mike Figliuolo's popular "Leadership Maxims" training course, One Piece of Paper teaches decisive, effective leadership by taking a holistic...
We live in a challenging, complex, inter-connected and unpredictable world beset by a range of seemingly insoluble problems. But, says Michael Fullan—an internationally acclaimed authority on organizational change—we have an increasing understanding of how to tackle...
This textbook provides an overview of the major environmental policy issues, past and present, and explains the interplay among law, science, and advocacy as related to environmental policymaking in the United States and abroad. Environmental Policy and Public Health...
A game-changing approach to management Too often discussions of management practice focus exclusively on managing people and organizational issues. Rarely, however, do they incorporate a discussion about technology or address all three dimensions in a balanced way....
Drawing on their work on performance management within the ‘beyond budgeting’ movement over the past ten years, including many interviews and case studies, Jeremy Hope, Peter Bunce and Franz Röösli set out in this book an executive guide to building a new management...
Proven HR strategies that can have a real impact on organizational success This book demonstrates how some of the world's most admired and prominent organizations are redefining HR leadership by using evidence-based change to inform human capital decisions that...
This text provides students a foundation in public health practice and management, focusing on developing the knowledge and skills required by the real world of public health. The authors of Transforming Public Health Practice explain the drivers of change in public...
The third book in the trilogy that explores the popular missional movement From Reggie McNeal, the bestselling author ofThe Present Future and Missional Renaissance, comes the third book in the series that helps to define and illuminate the popular missional movement....
Practical, ready-to-use ELL strategies firmly rooted in the latest research This book provides practical strategies and tools for assessing and teaching even the most hard to reach English language learners across the content areas. Syrja offers educators the latest...
A ground-breaking book on the transformative power of impact investing This is the first book to chart the catalytic path of this new industry, explaining how it is and can be a positive disruptive force. It shows how impact investing is a transformational vehicle for...
The guide that defines the results required at each organizational level to sustain business success It's not enough to build a company full of people with leadership skills.The Performance Pipeline digs deep into the real work of executing business results at each...
Hundreds of useful ideas for meeting the needs of each child The Differentiated Instruction Book of Lists is the definitive reference for DI for teachers in grades K-12. Ready for immediate use, it offers over 150 up-to-date lists for developing instructional...
The future of our society depends on our gifted children—the population in which we’ll find our next Isaac Newton, Albert Einstein, or Virginia Woolf. Yet the gifts and talents of some of our most brilliant kids may never be recognized because these children fall into...
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