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The aim of this short book is to understand which countries do well on key indicators and why. After a short philosophical and historical survey of the literature to put the book into context, the Better-Place Index is developed. This is subsequently tested against a...
This book describes and analyses the 2003 British Airways (BA) Customer Service Agents’ (CSA) 24-hour unofficial strike. It examines the lead up to the dispute, in which negotiations failed to reach an agreement over the launch of BA’s Automatic Time Recording and...
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