All ebooks by Cecilia Varcasia in PDF
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All ebooks by Cecilia Varcasia in PDF


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Business and Service Telephone Conversations


Cecilia Varcasia


This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

Publication date: 2013-10-16
Format: PDF
Publisher: Palgrave Macmillan
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