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Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on...
Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can...
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