All ebooks by Alireza Faed in EPUB

1 Book(s)


Add to my wish list An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry Alireza Faed This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which... Publication date: 2013-06-12 Format: ePub Publisher: Springer Collection: Springer Theses Add to basket £129,50

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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Alireza Faed

This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which...

Publication date: 2013-06-12

Format: ePub

Publisher: Springer

Collection: Springer Theses

Add to basket

£129,50

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