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This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private...
This book deals with complex variants of Travelling Salesman Problem (TSP) and Vehicle Routing Problem (VRP) within the manufacturing and service industries. The objective is to develop heuristics for these supply chain problems in order to offer practical solutions to...
This book introduces the fundamental principles of understanding business requirements to apply enterprise resource planning (ERP) in order to meet business needs. The book also helps readers understand the usage of ERP for monitoring and controlling business processes,...
This book examines the modules/elements required before implementing knowledge management solutions in typical manufacturing and service industry. The objective is to develop a framework, design and model suitable for all requirements and a strategy to properly...
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