All ebooks by Michael McCarthy in PDF and EPUB
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All ebooks by Michael McCarthy in PDF and EPUB


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Customer Care


Michael Mccarthy , Pat Gannon-Leary


Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course...

Publication date: 2010-03-15
Format: epub DRM-free
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£55,39

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