All ebooks by Sanjay Mohapatra in PDF and EPUB

Service Quality in Indian Hospitals

K. Ganesh , Sanjay Mohapatra , M. Punniyamoorthy , Rani Susmitha

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private...