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Integrating Service Level Agreements

Integrating Service Level Agreements

Optimizing Your OSS for SLA Delivery

Ron Ben-Natan, John K. Lee

Wiley
Publication date : 2002-10-02

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Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

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About the book

Author

Ron Ben-Natan , John K. Lee

Imprint

Wiley

Collection

n.c

Publication date

2002-10-02

Pages

464 pages

Print ISBN

9780471210122

Language

English

Ebook informations

EAN PDF

9780471428664

Price

£27.38

Copy count 0

Print count 464

File size 6881 Ko

Informations accessibility

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About author(s)

Ron Ben-Natan

John K. Lee

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