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Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service...
This research aims at synthesizing literature on social capital theory and OSS communities to arrive at a conceptual model of social capital and individuals' value creation in OSS communities. Accordingly, it targets at replicating prior research that used social...
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