All ebooks by Anupama Ambika in PDF and EPUB
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All ebooks by Anupama Ambika in PDF and EPUB


2  Book(s)
Download this eBook Customer Centric Support Services in the Digital Age
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Customer Centric Support Services in the Digital Age

Anupama Ambika , Varsha Jain , Emmanuel Mogaji , Jagdish N. Sheth

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all...

Publication date: 2023-12-30
Format: PDF, ePub
Publisher: Palgrave Macmillan
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£149,50
Download this eBook Artificial Intelligence in Customer Service
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Artificial Intelligence in Customer Service

Anupama Ambika , Varsha Jain , Emmanuel Mogaji , Jagdish N. Sheth

This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.As customer expectations dictate 24/7...

Publication date: 2023-08-17
Format: PDF, ePub
Publisher: Palgrave Macmillan
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£139,99

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