All ebooks by Duane Sharp in PDF
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All ebooks by Duane Sharp in PDF


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Call Center Operation


Duane Sharp


Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and...

Publication date: 2003-05-14
Format: PDF DRM-free
Publisher: Digital Press
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£41,13

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