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Using the form of anecdotes, significant problems and their solutions are presented in a light-hearted manner, with complex problems shared in an almost chatty tone. As the readers come to trust the narrator, they soon feel as if they themselves are part of the action....
Who needs quality management? And what does it do for a company? Quality management helps companies be effective and efficient. Internal processes, services, products - all this and much more can be improved by it. Gottfried Giritzer is an accomplished quality...
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