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Tourism is one of the most sensitive industries across risks and crises based on economic,social, and political developments. In recent years, the challenges such asterrorism, epidemics, and economic blockades based on political tension betweencountries not only cause...
As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new...
The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications,...
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