All ebooks by Kristin Baird in PDF
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All ebooks by Kristin Baird in PDF


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Customer Service in Health Care


Kristin Baird


Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with...

Publication date: 2014-07-25
Format: PDF
Publisher: Jossey-Bass
Collection: J-B AHA Press
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£65,36

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