All ebooks by Walter Ganz in PDF and EPUB
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All ebooks by Walter Ganz in PDF and EPUB


2  Book(s)
Download this eBook Advances in the Human Side of Service Engineering
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Advances in the Human Side of Service Engineering

Clara Bassano , Walter Ganz , Christine Leitner , Debra Satterfield

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways...

Publication date: 2021-07-02
Format: PDF, ePub
Publisher: Springer
Collection: Lecture Notes in Networks and Systems
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£129,50
Download this eBook Produktivitätsmanagement von Dienstleistungen
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Produktivitätsmanagement von Dienstleistungen

Walter Ganz , Michael Schenk , Christopher Marc Schlick , Dieter Spath

Das Buch richtet sich an Dienstleistungsmanager und -planer und beinhaltet einKompendium von Modellen, Methoden und Werkzeugen zur Messung, Bewertung undSteuerung der Produktivität von wissensintensiven Dienstleistungen. Neben einermodellbasierten, ganzheitlichen...

Publication date: 2017-01-30
Format: PDF, ePub
Publisher: Springer Vieweg
Collection: VDI-Buch
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£64,99

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