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Word of Mouse

The Marketing Power of Collaborative Filtering

Joseph Konstan, John Riedl

Business Plus
Publication date : 2002-08-23

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Through compelling case studies, Word of Mouse maps out a broad range of strategies that companies can employ to raise revenue, customer loyalty, and satisfaction.

At the vanguard of the Internet revolution are two computer scientists from Minnesota who are pioneers of Collaborative Filtering (CF). CF is a technology that enables companies to understand their customers and in turn sell products, goods, and services with remarkable success. To test CF, John Riedl and Joseph Konstan built two Internet sites, MovieLens and GroupLens, that allowed users to customize their preferences for movies and news.

The results were astounding -- MovieLens demonstrated amazing accuracy, almost ensuring that the recommendation would prove enjoyable. In "Word of Mouse," the authors analyze dozens of companies from Best Buy to Amazon to TiVo -- and show what these companies are doing right -- and what they are doing wrong.

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About the book

Author

Joseph Konstan , John Riedl

Imprint

Business Plus

Collection

n.c

Publication date

2002-08-23

Pages

288 pages

Print ISBN

9780446530033

Language

English

Ebook informations

EAN EPUB

9780759527270

Price

£4.99

Copy count 0

Print count 0

Copy count 0

Print count 0

File size 737 Ko

Informations accessibility

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About author(s)

Joseph Konstan

John Riedl

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