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Emotional Fitness Coaching is the practical approach to applying the principles of emotional intelligence to the workplace to create a healthy, positive and creative environment in every situation. Based on thirty years experience in the field, it offers a toolkit for...
Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing...
Shortlisted for the CMI Management Book of the Year 2012http://yearbook.managers.org.uk/the-commuters-read-shortlistDealing with office politics, conflict and difficult people at work, without compromising your values and integrity, can be tricky. With case studies and...
Financial Management for Non-Financial Managers is an accessible, practical and easy to understand guide that will allow any manager to gain confidence in understanding financial matters, managing a budget and dealing with bankers, accountants and finance professionals....
One of the key success factors for any organization is effective strategic change - to ensure adaptability and increase productivity. Despite its importance, most change management projects fail or only partly deliver on their promise, the missing link often being the...
All success is successful adaptation.All failure is a failure to adapt. Adaptability is about the powerful difference between adapting to cope and adapting to win. Fascinating real-world examples from business, government, and sport, military and wider society bring the...
Adopted internationally by business schools and MBA programmes, this book is the ultimate resource for senior strategists, positioning professionals and postgraduate students to understand and overcome the challenges of brand management and strategy today, written by...
Marketing visionary Martin Lindstrom has been on the front line of the branding for over twenty years. In Brandwashed, he turns the spotlight on his own industry, drawing on all he has witnessed behind closed doors, exposing for the first time the full extent of the...
Mentoring is a powerful tool in the development of talent within any organization. Experienced colleagues develop the skills, capabilities and confidence of more junior staff, who will go on to contribute to, and drive the success of, the organization. The Complete...
Vulnerability to sudden supply chain disruption is one of the major threats facing companies today. The challenge for businesses today is to mitigate this risk through creating resilient supply chains. Addressing this need, Supply Chain Risk Management guides you...
Beauty is a multi-billion dollar global industry embracing make-up, skincare, hair care, fragrances, cosmetic surgery - even tattooing and piercing. Over the years it has used flattery, seduction, science and shame to persuade consumers to invest if they want to look...
101 Learning and Development Tools is your practical guide to all the most up-to-date training techniques, organized around the classic learning and development cycle. Whether you need a quick, ready solution or some guidance on where to go for in-depth information,...
Emotional Intelligence Coaching examines the vital role emotions and habits play in performance.Emotional intelligence can help leaders and coaches recognize how attitudes - both their own and those of the people they coach - prevent individuals from reaching their...
Emotional Intelligence is the ability to be aware of one's own emotions and those of other people. In today's workplace more and more companies are using emotional intelligence tests to vet job applicants and assess staff as they recognise that positive behaviours are...
Recruiting the right people is one of the most important activities organisations can undertake. Getting it right can mean fast, healthy growth and the fulfilment of business goals; getting it wrong can mean heavy costs, sinking morale and stunted growth. The Complete...
When applying for a new job or promotion many people face the rigours of an assessment centre. Many organisations, in both the public and private sectors, use these extended forms of assessment for selection purposes to guarantee they pick the candidate who will be the...
Competition to join the fire service is fierce, with 40 applicants for every position, candidates are struggling to earn one of the few places available. If you want to get ahead of the crowd and realise your ambition to be a firefighter, it is vital to be prepared...
Deciding how to effectively reward staff is one of the most tricky and contentious areas in people management. Getting it right can help promote a motivated workforce, and significantly improve recruitment and retention. But how do you decided what pay scale is suitable...
Many organizations and educational institutions use psychometric testing to uncover candidates' abilities and asses their potential. The Aptitude Test Workbook will help candidates prepare for these tests and give them an awareness of their strengths and where they...
Although most people believe that there is little we can do to improve the intelligence we were born with, the brain can be exercised just like any other part of the body. Thought processes and intelligence scoring can be improved by practising different types of...
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