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An organization's key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on resources. But which are the key accounts? Are they the ones growing the fastest? The ones...
It is often claimed that 70% of organizational change efforts fail, despite the popularity of linear change models. However these linear approaches to change are often based on the premise that change is predictable and straightforward, when actually change is complex,...
Real Project Management takes an in-depth look at the challenges we face in running projects in today's complex and global environment. In this groundbreaking work, leading specialist Peter Taylor examines issues such as the complexity of projects, the virtual nature of...
WINNER: ACA-Bruel 2015 - Grand PrixBusinesses are going through rapid change due to an increased focus on sustainability and corporate responsibility, technological advances, geo-political and macro-economic change, and demographic shifts. If purchasing and supply chain...
In the aftermath of the global financial crisis, a scandal-ridden business world, and a deeply unstable business environment, trust in businesses and business leaders is at an all time low. The Reconnected Leader evaluates the current situation and sets out an...
A company's success is determined by its ability to utilize all its assets. Yet two assets often neglected by the boardroom are the amount it spends on goods and services and the expertise of the organisation's key suppliers. This highly accessible book will help you...
The world of coaching is competitive. Organisations want coaches who deliver results, and can prove it. Many coaching tools and techniques are now fairly well established - but how do they actually work?The coach who can answer this question credibly and convincingly is...
Marketing Excellence 3 showcases the strongest case studies - all winners - from TheMarketing Society'sMarketing Excellence Awards to celebrate and promote the contribution that great marketing makes to the commercial success of a business. The compilation includes a...
The change management profession is no longer in its infancy. Readily identifiable in organizations and in business literature it is no longer reliant on parent disciplines such as organizational development or project management. Change management is itself in a state...
Achieving employee engagement is crucial to the success and continued high performance of any organization. But with budgets tighter than ever before, economic struggles and an increasingly stressful workplace for staff, it has become an increasingly difficult...
Business Continuity Management System offers a complete guide to implementing a fit-for-purpose resilience capability in your organization. ABusiness Continuity Management System (BCMS) is a management framework that creates controls to address risks and measure your...
Managing staff performance is an effective mechanism for developing both staff and organizational growth. By clarifying an organization's objectives, translating these into clear individual goals and reviewing these goals regularly, performance management provides a...
The Brand Challenge provides a comprehensive and topical examination of the application of branding across a variety of sectors including luxury goods, finance and not-for-profit; it proves essential reading for anyone involved in branding decisions or wanting to know...
In the complex and global economy it's more important than ever that we recognize and respond to the need for employees to bring their authentic selves to work. Doing so can mean increased innovation, productivity, more thoughtful risk taking, a sense of responsibility...
Humanitarian Logistics examines the key challenges facing those whose role it is to organize and distribute resources in the most difficult of situations. This multi-contributor title includes insights from some of the world's leading experts in humanitarian logistics....
Supplier Relationship Management (SRM) is a strategic and structured approach to identify, and maximise value from, key and strategic suppliers. This book is a practical guide for anyone wanting to understand and implement the right approaches to get the most from the...
Leadership Team Coaching in Practice looks at how leadership team coaching techniques have been applied internationally across a variety of team types and sectors. With expert contributors including chief executives, team coaches, team leaders and consultants, this...
In this riveting insider's account of over thirty years in the Formula One industry, Mark Gallagher explains what it takes to succeed in a competitive business with high technology, high finance and immensely high stakes. Like any global business, Formula One demands...
Fundamentals of Risk Management provides a comprehensive introduction to the subject of commercial and business risk, examining the key components of risk management and its application. With relevant examples for both the private and public sector, this third edition...
The second edition of Marketing Accountability now called Marketing Value Metrics introduces and guides readers through a metrics model that shows not only how marketing systematically contributes to shareholder value but also provides a metrics-based framework for...
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